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Starwatt Battery Replacement Program
No matter how great something is, it eventually comes to an End. Even the Battery in your Starwatt Mini UPS that has been providing Uninterrupted Power to your Router, Modem, or any other device for such a long time. Please contact to our Customer Service Executive on
Customer Care (WhatsApp) | +91-8297206702
Customer Care (Email) | Support@starwatt.in
We are committed to ensuring that all our products are safe for the environment and for our customers. Being an ecologically responsible company and for customer safety, we are providing you with a battery replacement to ensure the proper disposal of e-waste.
We do not recommend any customer open or try repairing the Mini UPS. This product contains a Lithium-ion battery, which falls under dangerous goods category. The risks associated with lithium-ion batteries can include overheating causing fire or an explosion, resulting in burns, toxic chemical exposure and pollution due to the battery rupturing. Hence, these should be handled with care by experienced personals only. Unauthorized repairs may cause damage, Starwatt™ is not responsible for any causality or damage that happened to you because of this.
We offer 2 Plans for Battery Replacement
- Battery Replacement with Reverse Shipping by Starwatt @₹899: We will pick up the Device & Make it Good as New and Ship it Back.
- Battery Replacement with Self-Ship @₹699: You will Pack and ship the Device, We will Make it Good as New and Ship it Back.
Models Applicable: ROU1295V2T, ROU5V2S, ROU12V2D, ROU129V2D, ROU125V2D, ROU12V2S, ROU9V2S, ROU9V2D, ROU9V2S
Each Plan Includes:
- Battery Replacement.
- Complete the Functionality Test, Investigate and Repair the Issue.
- 6 – Months Warranty Post Battery Replacement.
- Battery Replacement Service Invoice.
Battery Replacement with Reverse Shipping by Starwatt @₹899
Step 1: Get the BRP ID Number: Speak to our customer care (or) send an email (preferably) to obtain a “BRP ID Number”
Step 2: Pack and mention BRP ID Number: Please Pack the Mini UPS product without any accesories in an outer box. Please mention the “BRP RMA Number” on the package. The product will be picked up by a STARWATT-authorised 3rd Party courier agency.
Step 3: 48-72 Hour Service Time: We take up to 72 hours from the time we receive the product. The product will go through a 5-point check and the battery will be replaced. If there are any other failures, you will be intimated, and only after your consent repair will be taken up.
Step 4: Shipped back to you: We will ship your product back to your postal address and this will be free of cost to you.
Battery Replacement with Self-Ship @₹699
Step 1: Get the BRP ID Number: Speak to our customer care (or) send an email (preferably) to obtain a “BRP ID Number”
Step 2: Pack and mention “BRP ID Number”: Pack the Mini UPS product without any accesories in an outer box. Please mention the “BRP ID Number” on the package. Please mail/courier your product to our Service center as per the directions of the Support Executive. Shipping charges are to be borne by the customer. Please consider using a trackable shipping service as we do not take the liability of the product till it reaches our warehouse.
Step 3: 48-72 Hour Service Time: We take up to 72 hours from the time we receive the product. The product will go through a 5-point check and the battery will be replaced. If there are any other failures, you will be intimated, and only after your consent repair will be taken up.
Step 5: Shipped back to you: We will ship your product back to your postal address and this will be free of cost to you
Kindly note, COD is not applicable to Battery Replacement Program or any Post-Warranty Services. You can refer to our Starwatt™ Warranty Terms & Conditions