You can only cancel the order before the product is shipped. In order to cancel the order, you can write to us at [email protected] or contact us over WhatsApp Support +91 8297206702. To keep a track of each and every incident, we prefer a written mode of communication for logging and legal purposes. (No Calls, WhatsApp Only)
Once order is shipped, no cancellation will be done our end. You can refuse to take the parcel once it reaches you. In case you want to cancel the order before the product is being dispatched from our courier partner, we issue a 100% Refund in form of a Coupon Code which can be used to avail discount on your next purchase at Starwatt.in.
If order is failed or cancelled and money gets deducted from your account, then your paid amount will be automatically refunded back to your card or account whichever is applicable.
If order is cancelled by our end for any reason, we will refund the full amount back to your account or card whichever is applicable within 3-6 working days.
If order is prepaid and customer did not accept, receive, or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and rest will be refunded back after evaluating the issue. For COD, please refer to our COD Policy.
In case the customer does not take the delivery of the product when attempted by courier person or refuses to receive the package during delivery, as per our policies, we will not be able to refund the full amount.