...
Skip to content
0

Reverse Shipping Policy

Reverse Shipping Policy

Self-Ship-Back Policy

To return your product, please mail/courier your product to our warehouse. Shipping charges to be borne by the customer.  Please consider using a trackable shipping service as we do not take liability of the product till it reaches our warehouse.

Return/Refund Process (Self-Ship)

  • If your product is within the return window, please send an email to support@starwatt.in requesting approval. The support team will respond to the request within 48 hrs providing you with further details of where to ship the return.
  • Please self-ship the product within 2 days after return request is approved, please refer to the Ship-Back Policy.
  • Please ensure that the product is returned to our warehouse within 10 days post approval. Please consider using a trackable shipping service as we do not take liability of the product till it reaches our warehouse.
  • The product must be unused and in the same condition that it was received. It must also be in the original packaging and complete with packaging and accessories.
  • Please make sure to pack the return product properly. We will not be liable if the product is damaged in transit during return.
  • Once the product is returned and received by the warehouse, the warehouse team will check and verify the return.
  • Once everything is verified, your refund will be processed after deducting shipping and restocking fee. If the product is found damaged, no refund will be provided.
  • We usually process all refunds within 7 working days of the warehouse receiving your returns.

Ship-Back Policy (Reverse Shipping by Starwatt)

  • Starwatt will initiate the reverse shipping via partnered courier services by an E-trackable link and the shipping charges borne by the Starwatt. 
  • We have reverse shipping service available in more than 27000 pin codes across India. However, if reverse shipping is not available on the customer’s shared pin code by any means, then the customer has to self-ship the product to our warehouse.
  • In case of Reverse Shipping by Starwatt, if the customer does not hand over the product when pickup is attempted by courier person or refuses to handover the package, re-instatement amount may be deducted from the refund the amount to re-initiate the pickup or opt for Self-Ship process.

Return/Refund Process (Reverse Shipping by Starwatt)

  • For Reverse Shipping, your product should be within the 7 Day return window. Please refer our 7 Day Return and Refund Policy.
  • Write an email to support@starwatt.in requesting approval for reverse shipping. The support team will respond to the request within 48 hrs providing you with further details of return instatement via our courier partner. Once the reverse shipping process is started, there cannot be any modification in the process, customer name, phone number or address.
  • After Approval, take a copy of the invoice (if required), highlight the product you are returning, and pack it along in the return package.
  • Pack the item you wish to return in the original delivery package as per 7 Day Return and Refund Policy. Along with the invoice, paste the return tag received over the email on the returning package. Ensure that the parcel is properly packed. The pick-up return tag with AWB number and return address should be pasted on the top of the parcel.
  • Hand over the parcel to our courier partner.
  • The product must be unused and in the same condition that it was received. It must also be in the original packaging and complete with packaging and accessories.
  • Once the product is returned and received by the warehouse, the warehouse team will check and verify the return.
  • Once everything is verified, your refund will be processed after deducting Forward and Reverse Shipping Cost. If the product is found damaged, no refund will be provided.
  • We usually process all refunds within 7 working days of the warehouse receiving your returns.
  • After Approval, the amount will be credited to the original mode of payment in case of a refund.