This Replacements, Return & Refund Policy applies exclusively to purchases made directly from www.starwatt.in. For products purchased through third-party platforms (e.g., Amazon, Flipkart) or physical retailers, please refer to their respective return policies. Starwatt is not liable for returns of products purchased outside our official website. All return-related communication must be in writing via email to support@starwatt.in for logging and legal purposes.

 

1. Scope & Applicability

This policy governs returns, replacements, and refunds for all products, including battery-based devices like Mini UPS, purchased from www.starwatt.in. It outlines eligibility criteria, processes, and responsibilities for customers seeking to return, exchange, or obtain refunds for products.

 

2. Eligible Window

• Customers may request a return, replacement, or refund within 7 calendar days from the date of product delivery, subject to eligibility conditions.
• Return shipment must be initiated within 10 business days of receiving a Return Merchandise Authorization (RMA).
• Complaints or requests made after 7 days are not eligible for refund or replacement, except under warranty terms or special circumstances.
  
  

3. Eligibility for Replacements, Returns & Refunds

Replacements and Returns are accepted only under specific conditions. The product must be unused, in its original condition, and include all original packaging, accessories, labels, manuals, and the invoice. A video demonstrating the issue or product condition is mandatory for all return, refund, or replacement requests to facilitate verification.

3.1 Eligible Scenarios

• Wrong Product Delivered: If the product received differs from the ordered item, notify us within 24 hours of delivery with a video and images showing the incorrect item and packaging.
• Damaged Product Received: If the product arrives damaged, report within 24 hours with a mandatory unboxing video and clear photos showing the damage.
• Manufacturing Defect: If the product is non-functional or defective upon receipt, report within 7 days with a video demonstrating the issue.
• Delayed Delivery: If the product is not delivered within 25 business days from the order date, you may cancel for a full refund.
• Multiple Unit Failure: For bulk orders, if multiple units fail within 7 days of delivery, each unit is eligible for return, subject to video verification.
  
  

3.2 Ineligible Scenarios

• Return requests made after 7 days from delivery (except warranty claims).
• Change of Mind: Returns due to buyer’s remorse are not accepted,
• Products damaged due to user error, including:
  
  • Improper installation or usage (e.g., incorrect voltage).
  • Electrical surges, short circuits, or water damage.
  • Physical tampering or modifications.
• Products missing original packaging, accessories, labels, or invoice.
• Sale, clearance, or promotional items.
• Customized or made-to-order products.
• Products purchased from third-party platforms or retailers.
• Products returned without an approved RMA or without a mandatory video.

 

4. Mandatory Video Requirement

• A video is required for all return, refund, or replacement requests to verify the issue or product condition. Include a video confirming the product is unused and in original condition. Videos must be clear, show the product’s serial number, and be emailed to support@starwatt.in with the return request. Failure to provide a video will result in rejection of the request.
• For damaged or wrong items, provide an unboxing video showing the product and packaging as received.
• For defective products, submit a video demonstrating the malfunction.

 

5. Return Process

1. Submit a Return Request:
   
   • Email support@starwatt.in within the specified timeframes (see Section 2) with:
     
     • Order ID.
     • Detailed description of the issue.
     • Mandatory video showing the issue or product condition.
     • Clear images of the product, packaging, and serial number.
   • Expect a response within 24 hours (Monday–Saturday, 10:00 AM–6:00 PM IST).
     
     
2. RMA Issuance:
   
   • Our team will review the request and video within 24–48 hours.
   • If eligible, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
   • Returns without an RMA will be refused or returned at the customer’s expense under returns policy.
     
     
3. Shipping the Return:
   
   • Options:
     
     • Starwatt-Arranged Pickup: Available in select serviceable pincodes based on decision of Starwatt’s support executive.
     • Self-Shipping: Customer ships using a trackable courier and shares tracking details.
   • The product must be securely packed to prevent transit damage, especially for battery-powered items.
     
     
4. Inspection:
   
   • Upon receipt, the product is inspected within 3–5 business days for:
     
     • Physical condition and usage status.
     • Completeness (all accessories, packaging, etc.).
     • Validation of the issue via the provided video.
   • You will be notified of the approval or rejection of your return.
     
     
5. Outcome:
   
   • If approved, a refund, replacement, or store credit is processed within 7–14 business days.
   • If rejected, the product is returned to you at your expense, with reasons provided.

 

6. Refund Policy

6.1 Refund Method

• Refunds are issued to the original payment method only,(e.g., UPI, Razorpay, credit/debit card, net banking).
• For Cash on Delivery (COD) orders, refunds are processed via UPI or bank transfer (customer must provide valid bank details).
• Processing time: 7–10 business days after return approval (aligned with our Payment gateway Razorpay’s refund processing timeline).
  
  

6.2 Partial Refunds

Partial refunds may apply if:

• The product is returned with missing accessories, packaging, or manuals.
• The product shows minor signs of use or cosmetic damage.
• Deductions will be communicated post-inspection.
  
  

6.3 Store Credit

• For returns after 7 days but within 30 days, or for incomplete returns, a store credit/coupon equivalent to the product value may be issued, redeemable on www.starwatt.in
• Store credit is valid for lifetime from issuance.
  
  

6.4 Refund Delays

If a refund is not reflected:

• Check your bank account or UPI app.
• Contact your bank or payment gateway for processing delays.
• If unresolved, email support@starwatt.in with your Order ID and RMA number.

 

7. Reverse Shipping

7.1 Starwatt-Covered Shipping

Starwatt covers return shipping costs for:

• Wrong product delivered.
• Damaged or defective products (verified via video).
• Delayed delivery cancellations.

7.2 Customer-Covered Shipping

Customers are responsible for return shipping costs if applicable for:

• Change of mind or buyer’s remorse.
• Incorrect product ordered.
• Returns from remote pincodes where pickup is unavailable (self-shipping required).
• Customers must use a trackable courier and ensure secure packaging.

7.3 Mini UPS Shipping Guidelines

• Battery-based products (e.g., Mini UPS with lithium/LiFePO₄ batteries) are hazardous goods.
• Returns must comply with Dangerous Goods (DG) regulations, including:
  
  • Use of original packaging or equivalent protective materials.
  • Proper labelling as per courier requirements (e.g., Xpressbees, Bluedart, Delhivery, Ecom Express, Amazon Shipping, Ekart guidelines).
• Non-compliant shipments may be rejected or incur additional charges.

 

8. Restocking Fees

• A restocking fee applies for non-defective or ordered-in-error returns:
  
  • If appliacble, Change of mind or you ordered incorrect product: 15–25% of product value.
  • Open-box returns with no defect: 15–25%.
  • Bulk order returns: Minimum 25% per unit.
• No restocking fee for returns due to Starwatt’s error.

 

9. Bulk & Business Orders

• Orders of 2 or more units are considered bulk orders.
• Bulk returns are subject to:
  
  • 25% restocking fee per unit.
  • Pre-approval via RMA with mandatory video proof.
  • Video evidence of failure for multiple units.
• Cancellations must be requested before dispatch. Post-dispatch cancellations incur restocking and shipping fees.
• Corporate clients are advised to verify compatibility before ordering (inspired by Eaton’s bulk order policies).

 

10. Sale & Promotional Items

• Regular-priced products are eligible for refunds.
• Sale, clearance, or promotional items are non-refundable and non-returnable, except for warranty claims.

 

11. Non-Returnable Products

The following are not eligible for return or refund:

• Opened or used battery packs.
• Customized or made-to-order Mini UPS units.
• Products damaged due to user error, electrical surges, or improper installation.
• Products returned without an RMA or mandatory video.
• Items reported as damaged/wrong after 24 hours of delivery.

 

12. Warranty Support

• Starwatt products come with a Starwatt’s warranty (duration varies by model) Read our detailed warranty policy here.
• For issues after the 7-day return window but within the warranty period:
  
  • Email support@starwatt.in with Order ID, invoice copy, and a video of the issue.
  • We will provide troubleshooting, repair, or replacement as per warranty terms.
  • Customers may need to ship the product to our service center at their expense (aligned with Starwatt’s warranty process).

 

13. Cancellation Policy

• Orders can be cancelled:
  
  • Before dispatch: Full refund issued within 7–10 business days.
  • After 25 business days of non-delivery: Full refund upon request.
• Orders cannot be cancelled:
  
  • After dispatch.
  • For customized or made-to-order products.

 

14. Responsible E-Waste & Battery Disposal

• Starwatt promotes responsible recycling of battery-based products.
• Do not dispose of lithium/LiFePO₄ batteries in general waste.
• Damaged or disposed products are processed through authorized e-waste recyclers.
• Customers are encouraged to return end-of-life batteries to our warehouse for safe disposal.

 

15. Dispute Resolution

• All disputes will first be addressed through our internal resolution process.
• Unresolved disputes are subject to the jurisdiction of courts in Mohali, Punjab, under Indian consumer protection laws.

 

16. Contact Information

For all return, refund, or replacement inquiries:

• Customer Care: +91-8069377937 (Monday–Saturday, 10:00 AM–6:00 PM IST)
• Sales Email: sales@starwatt.in
• Support Email: support@starwatt.in
• WhatsApp Support: +91-6284772413 (Monday–Saturday, 10:00 AM–6:00 PM IST)
• Return Warehouse Address:  SCO 138, 139 First Floor, Panchkula Shopping Complex, Peermuchalla, Zirakpur, Punjab, India – 160104
• Response Time: We commit to responding to all inquiries within 24 hours during business hours.

 

17. Additional Guidelines

• Unboxing Video: A mandatory unboxing video is required for damaged or wrong item claims to verify delivery condition.
• Proof of Purchase: A valid invoice or order confirmation is required for all returns.
• Hazardous Goods Compliance: Battery-powered products must be packed per courier regulations to avoid rejection.
• Battery Safety: Misuse, overcharging, or overheating of battery products may void eligibility for return or warranty.

 

This policy ensures transparency, compliance with hazardous material regulations, and customer satisfaction while protecting Starwatt’s interests. For clarifications, contact our support team.