Note: This Forward Shipping Policy applies exclusively to orders placed on Starwatt.in. We are committed to ensuring safe, reliable, and timely delivery of your orders across India through our trusted courier partners. This policy complements our Refund and Returns Policy.

1. Shipping Partners
   We partner with reputed courier companies, including Blue Dart, FedEx, Delhivery, Ecom Express, XpressBees, Shadowfax, DTDC, Trackon, and India Post, to provide fast and secure delivery services.
   
   
2. Shipping Costs
   2.1. Calculation: Shipping charges are calculated based on the weight, quantity, and destination of the products. These charges are automatically displayed at checkout before order confirmation.
   2.2. Transparency: The total order amount, including product cost, taxes, and shipping charges, is clearly shown during checkout.
   
   
3. Delivery Timelines
   

   –(Free Shipping)–

   3.1. Free Shipping: Free shipping may be offered on select products or orders meeting specific criteria (e.g., minimum order value), as indicated at checkout.
   3.2. Free Shipping Delays: Free shipping orders may use cost-effective courier services, which could result in longer transit and delivery times. Starwatt does not promise a delivery date for free shipping orders. Delivery may take up to 25 days due to courier delays due to courier operations, regional restrictions, weather conditions, natural disasters, holidays, or courrier’s operational issues are beyond our control.
   3.3. Free Shipping Limitations: Free shipping is subject to courier availability at your pin code. If free shipping is not feasible, we will notify you at checkout to choose paid shipping or cancel the order without charges. If the selected courier cannot service your location, we will use an alternative courier or India Post.

   –(Paid Shipping)–
   

   3.4. Estimated Delivery: Delivery typically takes 3–6 working days for metro cities and 4–15 working days for other regions in India, depending on courier serviceability and regional logistics conditions.
   3.5. Non-Guaranteed Timelines: Estimated delivery dates are not guaranteed. Delays caused by courier companies, India Post, or external factors such as natural disasters, holidays, regional restrictions, or operational issues are beyond our control. Free shipping orders may experience additional delays due to cost-effective courier services.
   3.6. Delay Notifications: If significant delays are anticipated, we will notify you via email or SMS within 2–3 working days of dispatch.
   3.7 Order Processing: In-stock products are dispatched within 24 hours of order confirmation. For out-of-stock products, we will notify you via email within 2–3 working days regarding availability and expected dispatch timelines.or external factors such as natural disasters, holidays, regional restrictions, or operational issues are beyond our control. Free shipping orders may experience additional delays due to cost-effective courier services.

4. Shipping Methods and Restrictions
   4.1. Courier Selection: You can select the fastest available courier for your pin code. 
   4.2. Unserviceable Pin Codes: If your pin code is not serviceable by your selected courier, we will deliver via another courrier. You will be notified within 24 hours if such a change is required, which may affect delivery timelines for free shipping orders.
   4.3. Restricted Items: Certain products (e.g., hazardous materials, oversized items, or items prohibited by courier policies) may not be eligible for shipping to specific locations. We will inform you at checkout if a product cannot be shipped.
5. Order Tracking
   5.1. Tracking Information: Once your order is dispatched, a tracking link will be provided via email, SMS, or your account on Starwatt.in. You can track your order status on our website or the courier’s tracking page.
   5.2. Delayed Updates: If the tracking status has not updated for 5 days or more, contact our customer support team. For free shipping orders, tracking updates may be less frequent due to courier processes, which are beyond our control.
6. Customer Responsibilities
   6.1. Accurate Information: Provide accurate delivery address and contact details during checkout. Incorrect or incomplete information may lead to delivery delays or order cancellation.
   6.2. Availability: Ensure you or an authorized representative is available at the delivery address to receive the order. Repeated failed delivery attempts may result in the order being marked as Return to Origin (RTO).
   6.3. Inspection: Inspect the package for visible damage or discrepancies upon delivery. Report any issues within 7 days as per our Refund and Returns Policy.
7. Damaged, Defective, or Lost Shipments
   7.1. Damaged or Defective Products: If a product is delivered damaged, defective, or incorrect, contact us within 7 days of delivery to initiate a return or replacement, as outlined in our Refund and Returns Policy. Products that are used, altered, or tampered with are not eligible for return.
   7.2. Lost or Missing Shipments: If your order is lost or not delivered within the estimated timeline, contact us immediately. We will investigate with the courier partner and provide a resolution (e.g., replacement or refund) within 25 working days, subject to verification. Delays or losses in free shipping orders due to courier handling are beyond our control.
   7.3. Non-Delivered Orders: If an order is returned to us due to repeated failed delivery attempts or refusal without valid reason, future orders may be restricted to prepaid payment methods.
8. Returns and Warranty
   8.1. Returns: Returns are accepted within 7 days of delivery for eligible products, as per our Refund and Returns Policy. Contact our support team to initiate a return.
   8.2. Warranty: Warranty details, if applicable, are provided on the product information page or in the warranty section of our website.

9. International Shipping
   9.1. Availability: We currently ship only within India. International shipping is not available unless explicitly stated for specific products or promotions.
   9.2. Future Updates: If international shipping becomes available, details will be updated on our website and communicated via email.
10. Customer Support
    10.1. Contact: For shipping-related queries, reach out to our support team via:
    • Customer Care: +91-8069377937 (Monday–Saturday, 10:00 AM–6:00 PM IST)
    • Sales Email: sales@starwatt.in
    • Support Email: support@starwatt.in
    • WhatsApp Support: +91-6284772413 (Monday–Saturday, 10:00 AM–6:00 PM IST)
      10.2. Response Time: We aim to resolve shipping-related queries within 24–48 hours.
11. Policy Updates
    11.1. Changes: We reserve the right to update this Forward Shipping Policy.
    11.2. Acceptance: Placing an order on Starwatt.in indicates your agreement to this policy and our Refund and Returns Policy.

Note: For detailed information on returns, refunds, or issues with damaged/incorrect products, please refer to our Refund and Returns Policy. We encourage exploring prepaid payment options for faster processing and potential discounts. Contact our support team for any assistance