Note: This policy is applicable only if bought from www.starwatt.in If you have purchased from other physical/online stores and marketplaces please refer their return policy. To keep a track of each and every incident, we prefer a written mode of communication for logging and legal purposes.
7 Day Return Policy:
We believe in helping our customers as far as possible, and as such have a liberal return policy. We will provide a refund or replacement only if one is requested within 7 DAYS of delivery receipt of the product.
Complaints received after 7 days of delivery are not liable for a refund or replacement, hence you need to report the matter to us and dispatch the product at the earliest once the return request has been generated. If 7 days have gone by since product was delivered, we can’t offer you a refund. You can ship the product to our warehouse or we can arrange the pickup for you, please see the Return/Refund Process section below.
Returns/Refunds and Exchange are valid only under the conditions mentioned below:
- Delay in Delivery: In case the product is not received within 10-25 working days of your order, you can cancel the order and the full amount will be refunded back to the you within 15 working days. We will not be responsible for delays in refund due to delays caused by banks, calamities, or national holidays.
- Different Product Received: If the product received is different from the order placed the customer must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Damaged Product Received: If the product received is damaged the customer must bring it to the notice of our customer service within 24 hours of receiving the product. The refund or replacement will only be processed upon receipt & verification of the complete product with original packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.
Eligibility for Refunds and Returns:
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable).
- The product must be unused and in the same condition that it was received. It must also be in the original packaging and complete with packaging and accessories.
- Multiple product unit failure within 7 days of delivery of each unit.
- Obvious Signs of Use, any item not in its original condition; is damaged; missing parts for reasons not known will not be eligible for refund.
- No returns/replacements will be provided for improper use of the product, electrical surge or any damage caused by the user.
- Refunds are only issued for regular-priced products, and not for products that were purchased on sale.
- Any product that may have been damaged or defected or is missing parts that are not due to our error are not liable for replacement or refund.
- Items cannot be returned/refunded 7 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 days. For other scenarios, a coupon worth the product value will be issued that can be used to avail discount at Starwatt.in for further purchase.
Refunds delay in case of Online-Payment:
If you have not received a refund yet, we request you to please check with your bank first. Then contact your digital payment company, it may take some time before your refund is officially processed. If you still don’t see the money credited to your account, we request you to write us at [email protected]
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Reverse Shipping in case of Refund or Return (if applicable):
Please refer to our Reverse Shipping policy section here.